Shipping Policy

Our Shipping Services:
At Shopnav.in, we are committed to providing convenient nationwide shipping across India. We partner with reputable courier services like Blue Dart Express, DHL, FedEx, Delhivery, DTDC, and more to ensure reliable and efficient delivery of your orders.

Enjoy Free Shipping:
We believe in offering you the best value for your money. That's why we provide free shipping on all orders placed with us.
Cash on Delivery (COD):
For the convenience of our customers, we offer Cash on Delivery (COD) as a payment option. Please be aware that COD orders are subject to an additional fee. This fee covers the extra charges imposed by courier companies for COD services.

Flexible Delivery Timings:
Our standard delivery hours are from 7:00 AM to 7:00 PM. However, please keep in mind that delivery times may vary depending on the operational conditions of the courier service. We strive to make sure your orders reach you in a timely manner.

Order Processing and Festivals:
Orders are processed promptly, typically on the next business day. However, during significant Indian festivals, we adhere to the customary practice of suspending operations.

Track Your Orders Easily:
For your convenience, we provide a dedicated tracking link for every order. You can easily monitor the status and whereabouts of your shipment directly from our website by visiting the "Order Details" page.

Returns Made Simple:
• In the unfortunate event that you receive a damaged product, we require some straightforward steps:
 • Capture a video of the parcel opening.
 • Take two clear pictures of the damaged product.
• Once we receive this evidence along with the returned product, we will promptly initiate a refund, returning your payment via your original method.

Returns for Mistaken Orders:
• If you mistakenly place an order and wish to return it, you are responsible for the return shipping charges imposed by the courier company. Rest assured, your refund will be processed as soon as we receive the returned order.

Contact Us Anytime:
Your satisfaction is our priority. Feel free to get in touch with our customer support team via the following channels:
• Email: shopnavdotin@gmail.com or support@shopnav.in
• WhatsApp us: +917729045141

Service Area:
Our services are exclusively available within India.

Should you have any questions or require assistance with your order, please don't hesitate to reach out to us. Your shopping experience matters to us, and we are here to make it as smooth as possible.