At Shopnav.in, your satisfaction is paramount to us, and we are dedicated to delivering a seamless shopping experience. We understand that there may be situations where you need to return a product. Please take a moment to carefully review our return and refund policy to ensure a smooth process:

Returns Process:

1. Preparation for Return:
  To initiate a return, please ensure you have the following:
    A video recording of the product's unboxing.
     Two clear photos of the courier box as it arrived.

2. Contact Us Quickly:
  If you encounter any issues with the product or wish to return it, please contact us within 2 days of receiving the product using the WhatsApp number provided on our website.

3. Product Condition:
  Ensure that the product is in a condition as close to its original state as possible when returning it. Also, include the required visuals - the product opening video and photos of the courier box.
Refund Policy:

1. Faulty or Damaged Products:
  If you receive a faulty or damaged product, you are eligible for a full refund.

2. Return Fees:
  We do not charge return fees. However, if you mistakenly purchased the wrong product, you will be responsible for the return courier charges. These charges may be determined by the courier company and will need to be covered by you.

3. Refund Processing:
  To process your refund, we require a product opening video to ensure the product's condition aligns with your return claim.

Important Points to Note:

 Returns and issues must be reported within 1 day of receiving the product.
If the product is found to be in good condition and meets our return criteria, we will process your refund.
 Refunds will be issued using the same payment method you used during the purchase.
 It is recommended that you retain the shipping receipt as proof of return.
 Failure to provide the necessary visuals or report an issue within the specified time frame may result in your return not being accepted.
 Please be aware that our return and refund policy is subject to change without prior notice.

Thank you for choosing Shopnav.in. Your satisfaction is our utmost priority, and we are here to support you throughout the return and refund process. If you have any questions or require assistance, please don't hesitate to contact us through the provided WhatsApp number on our website.