At Shopnav, we strive to provide you with the best shopping experience, ensuring timely deliveries and quality products. However, if you encounter any issues such as damaged or missing items after receiving your order, here's a quick guide to help you resolve the problem efficiently:

1. Raise the Dispute Within 48 Hours

Once you've received your shipment, it's important to inspect the package immediately. If you find any issues like damaged or missing goods, please raise a dispute within 24 hours of receiving your order. This helps us address the matter quickly and ensures your claim is processed in a timely manner.

2. Mandatory Parcel Opening Video

To streamline the process and verify the condition of the goods, a parcel opening video is required when filing a complaint for damaged or missing items. This video should clearly show how you open the package and inspect the contents. It's crucial to capture this step in one seamless video to avoid any delays in processing your claim.

3. Close-up Images of Damaged Goods

In addition to the video, close-up images of the damaged products are also necessary. These images must clearly depict the damage or defect to help us evaluate the claim. Without clear visuals, we may not be able to proceed with your claim.

4. Follow the Process for a Smooth Claim

Once you have the video and images ready, submit them along with your order details via our customer service channels. Our team will review your submission and process your claim accordingly. Please ensure that you’ve followed all the steps carefully to avoid any complications.

Conclusion

At Shopnav, we are committed to resolving any issues with your order in the quickest possible time. By adhering to the 48-hour window for disputes, providing a clear parcel opening video, and submitting close-up images of damaged goods, you help us assist you better. Should you have any further questions or concerns, don’t hesitate to reach out to our customer support team.

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